Man and woman riding electric bikes on a palm tree-lined path in a sunny urban park setting.

Return Policy

Terms of Service

Last Updated: March 12, 2026

These Terms of Service (“Terms”) govern your access to and use of the website located at www.dirwinbike.com, including all related webpages, features, content, communications, products, services, tools, and transactions made available through the website (collectively, the “Site”).

The Site is owned and operated by Pegasus Distribution LLC d/b/a Dirwin Bike (“Dirwin Bike,” “Dirwin,” “Company,” “we,” “us,” or “our”).

By accessing or using the Site, creating an account, submitting information, signing up for communications, placing an order, or purchasing any product or service through the Site, you agree to be bound by these Terms and by our Privacy Policy, Return Policy, Shipping Policy, and Warranty Policy, each of which is incorporated into these Terms by reference. If you do not agree to these Terms, do not access or use the Site.

1. Eligibility and Permitted Use

You may use the Site only if you are at least the age of majority in your state of residence and capable of forming a binding contract under applicable law. If you use the Site on behalf of a company, organization, or other entity, you represent and warrant that you have authority to bind that entity to these Terms.

You agree to use the Site only for lawful purposes and in compliance with these Terms. You may not use the Site in any manner that could damage, disable, overburden, impair, or interfere with the operation or security of the Site or any related systems.

2. Changes to These Terms

We may update or modify these Terms at any time in our sole discretion. The updated version will be posted on this page with the revised “Last Updated” date. Changes will apply prospectively unless otherwise required by law. Your continued use of the Site after updated Terms are posted constitutes your acceptance of the revised Terms.

3. Privacy

Your submission of personal information through the Site is governed by our [Privacy Policy]. Please review it carefully to understand how we collect, use, disclose, and protect personal information.

4. Site Content and Information

We try to ensure that information on the Site is accurate, complete, and current. However, the Site may contain typographical errors, inaccuracies, omissions, or outdated information, including with respect to product descriptions, specifications, pricing, promotions, financing availability, shipping estimates, and inventory.

The content on the Site is provided for general informational purposes only. We do not warrant that Site content is accurate, complete, reliable, current, or error-free. We reserve the right to correct errors and to update or change information at any time without prior notice, including after an order is submitted, to the extent permitted by law.

5. Products, Specifications, and Availability

Certain products or services may be available exclusively online through the Site and may be available only in limited quantities.

We make reasonable efforts to display product colors, features, dimensions, and specifications as accurately as possible. However, actual colors and appearance may vary based on your monitor, mobile device, lighting, production lot, or other factors. Product specifications, components, features, pricing, packaging, and availability are subject to change without notice.

We reserve the right, but are not obligated, to limit sales of any product or service to any person, household, geographic region, or jurisdiction, and to limit quantities on a case-by-case basis to the extent permitted by law.

6. Orders; Acceptance; Refusal; Cancellation

Your submission of an order constitutes an offer to purchase. An order is not accepted until we accept it. We may accept or decline orders in our discretion, to the extent permitted by law.

We reserve the right to refuse, reject, limit, or cancel any order for legitimate business reasons, including suspected fraud, suspected unauthorized resale, pricing or listing errors, inventory issues, payment problems, shipping limitations, or violations of these Terms.

If we change or cancel an order after payment has been authorized or captured, we will issue any applicable refund in accordance with our policies and subject to processing delays outside our control.

7. Pricing; Payment; Taxes

All prices are listed in U.S. dollars unless otherwise stated. Prices, discounts, promotions, and shipping charges are subject to change without notice.

You agree to provide current, complete, and accurate billing, shipping, and account information for all purchases made through the Site. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us and our third-party payment processors to charge the full amount due, including product price, taxes, shipping, and any other disclosed charges.

You are responsible for any applicable sales, use, excise, or similar taxes, except for taxes based on our net income.

8. Third-Party Payment and Financing Providers

The Site may offer access to third-party payment options, installment services, or financing providers, including but not limited to Shop Pay Installments or similar partners. Any financing, installment payment, or third-party payment service is offered solely by the applicable third party and is subject to that third party’s own approval criteria, terms, disclosures, privacy practices, fees, and conditions.

We do not guarantee that you will qualify for financing or installment options, and we are not responsible for any decision made by a third-party financing or payment provider, including approval, denial, repayment terms, interest, fees, reporting, collections, or account management. Any dispute relating to a third-party financing or payment service must be directed to the applicable provider.

9. Shipping; Delivery; Risk of Loss

Shipping and delivery dates are estimates only unless expressly stated otherwise in writing. Delays may occur for reasons beyond our reasonable control, including carrier delays, weather, supply chain interruptions, inventory constraints, inspections, address errors, or force majeure events.

Unless otherwise required by applicable law, title and risk of loss pass to you upon our transfer of the product to the carrier for shipment.

You are responsible for promptly inspecting your order upon delivery and notifying us within the timeframe stated in our [Shipping Policy] or [Return Policy] of any shipping damage, shortage, or delivery issue.

10. Returns, Exchanges, Refunds, and Warranty

Returns, exchanges, cancellations, refunds, and warranty claims are governed by our [Return Policy] and [Warranty Policy], which are incorporated into these Terms by reference.

To the extent a written limited warranty applies to a product, that warranty is the exclusive written warranty provided by us unless we expressly state otherwise in writing. Nothing in these Terms is intended to limit any rights that cannot be waived under applicable law or to disclaim any written warranty we provide.

11. Product Use; Assembly; Maintenance; Battery and Safety Warnings

Electric bikes, batteries, chargers, accessories, and related products involve inherent risks, including risk of property damage, serious bodily injury, or death. By purchasing or using any product sold through the Site, you acknowledge and agree that:

  • proper assembly, setup, inspection, maintenance, storage, charging, and operation are essential;

  • you are responsible for reading and following all manuals, warnings, labels, safety instructions, and product documentation;

  • you are responsible for ensuring that any rider is physically capable of safely using the product;

  • you are responsible for determining whether a product is suitable for the rider, passenger, cargo, terrain, weather, and intended use;

  • you are responsible for compliance with all applicable federal, state, and local laws, regulations, licensing, registration, helmet, age, roadway, trail, battery, charging, and equipment requirements;

  • misuse, abuse, racing, stunts, overloading, improper assembly, poor maintenance, unauthorized modifications, crashes, use of non-approved parts, use of incompatible chargers, or improper storage may increase risk and may void warranty coverage.

Lithium-ion batteries and chargers require special care. Use only batteries, chargers, replacement parts, and accessories approved or recommended for the applicable product. Never use damaged batteries or chargers. Follow all charging, storage, handling, transport, and disposal instructions. Improper use may result in fire, explosion, electric shock, injury, or property damage.

12. Accounts and Security

Certain features of the Site may require account registration. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You agree to notify us immediately of any unauthorized access to or use of your account or any other breach of security. We reserve the right to suspend, restrict, or terminate any account at any time if we believe it is being used in violation of these Terms or applicable law.

13. SMS, Email, and Marketing Communications

By providing your phone number or email address through the Site and opting in where required, you agree to receive transactional communications from us, such as order confirmations, shipping updates, customer support messages, warranty communications, and similar service-related notices.

If you separately opt in to receive marketing or promotional text messages, you agree that we may send you recurring autodialed or manually sent marketing messages at the number you provided, subject to applicable law. Message frequency may vary. Consent to receive marketing text messages is not a condition of purchase. Message and data rates may apply. You may opt out at any time by replying STOP to a text message, and you may request help by replying HELP where supported or by contacting us at info@dirwinbike.com.

Carriers are not liable for delayed or undelivered messages. We may use service providers to facilitate text messaging or email communications. Your participation in any SMS program is also subject to our [Privacy Policy] and any additional SMS terms we may provide at the time of signup.

14. Promotions, Discounts, and Store Credit

Promotions, discount codes, gift cards, referral offers, loyalty incentives, and store credit are subject to any specific terms presented with the applicable offer. Unless expressly stated otherwise, such offers have no cash value, are non-transferable, may not be combined with all other offers, and may be modified, suspended, or discontinued at any time to the extent permitted by law.

We reserve the right to void promotions, credits, or discounts obtained through fraud, abuse, system manipulation, pricing error, or violation of these Terms.

15. Third-Party Tools, Services, and Links

The Site may provide access to third-party tools, platforms, services, content, apps, maps, payment processors, financing providers, analytics providers, social media integrations, and other websites or resources that we do not own or control.

We provide access to such third-party services “as is” and “as available” without warranties of any kind and without endorsement. We are not responsible for examining or evaluating third-party content, terms, availability, accuracy, privacy practices, or conduct. Your use of third-party services is at your own risk and subject to the third party’s own terms and policies.

16. User Content; Reviews; Testimonials; Feedback

If you submit, post, upload, tag us in, transmit, or otherwise provide any review, rating, photo, video, testimonial, comment, suggestion, idea, feedback, or other content to us or through the Site or our social media channels (“User Content”), you represent and warrant that:

  • you own or control all rights necessary to provide that User Content;

  • your User Content is truthful and not misleading to the best of your knowledge;

  • your User Content does not infringe, misappropriate, or violate any third-party rights;

  • your User Content does not contain unlawful, defamatory, obscene, harassing, threatening, hateful, or deceptive material;

  • your User Content does not contain malware, malicious code, or hidden content.

You grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, transferable, sublicensable license to use, host, store, reproduce, modify for formatting, adapt, publish, display, perform, distribute, advertise, market, and otherwise exploit your User Content in any media now known or later developed in connection with our business, brand, products, and services, without additional notice or compensation to you except where prohibited by law.

We may, but are not obligated to, monitor, review, remove, reject, or edit User Content in our sole discretion.

17. Review and Testimonial Integrity

You may not post or submit false, fake, deceptive, manipulated, or misleading reviews, ratings, testimonials, endorsements, or other content. You may not impersonate another person, use multiple identities to influence ratings, or misrepresent your experience with our products or services.

If you received an incentive, discount, free product, or other benefit related to a review, testimonial, or endorsement, you are responsible for making any disclosure required by applicable law.

18. Intellectual Property

All content on the Site, including text, graphics, images, videos, logos, icons, software, page layout, product names, trademarks, service marks, and trade dress, is owned by us or our licensors and is protected by intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, scrape, reverse engineer, sell, or exploit any portion of the Site or its content without our prior written consent.

19. Prohibited Uses

In addition to any other prohibitions in these Terms, you may not use the Site or its content:

  • for any unlawful purpose;

  • to solicit others to perform or participate in unlawful acts;

  • to violate any applicable federal, state, local, or international law, regulation, or ordinance;

  • to infringe or violate our intellectual property rights or the rights of others;

  • to harass, abuse, threaten, defame, intimidate, or discriminate unlawfully;

  • to submit false or misleading information;

  • to upload or transmit viruses or other malicious code;

  • to collect, scrape, harvest, or track personal information of others without lawful basis;

  • to spam, phish, pharm, pretext, spider, crawl, or scrape without our prior written consent;

  • to interfere with or circumvent the security features of the Site or any related systems;

  • to use the Site for fraudulent, abusive, deceptive, or commercially exploitative purposes not authorized by us.

We reserve the right to suspend or terminate your use of the Site for violating any prohibited use or any other provision of these Terms.

20. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND ALL CONTENT, FEATURES, SERVICES, AND FUNCTIONALITY MADE AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED.

THIS SECTION DOES NOT DISCLAIM ANY WARRANTY THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW AND DOES NOT LIMIT THE TERMS OF ANY EXPRESS WRITTEN LIMITED WARRANTY WE PROVIDE.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DIRWIN BIKE AND ITS OWNERS, MEMBERS, MANAGERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, AFFILIATES, SUCCESSORS, ASSIGNS, LICENSORS, SERVICE PROVIDERS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF USE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR DIMINUTION IN VALUE, ARISING OUT OF OR RELATING TO THE SITE, THESE TERMS, OR ANY PRODUCT OR SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SITE, THESE TERMS, OR ANY PRODUCT OR SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS (US $100.00).

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, STATUTE, OR OTHERWISE, AND REGARDLESS OF WHETHER ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

22. Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Pegasus Distribution LLC d/b/a Dirwin Bike and its owners, members, managers, officers, directors, employees, representatives, agents, affiliates, successors, assigns, licensors, service providers, and suppliers from and against any claims, actions, demands, liabilities, damages, judgments, settlements, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

  • your breach of these Terms;

  • your misuse of the Site;

  • your violation of applicable law;

  • your violation of any third-party right;

  • your User Content; or

  • your negligent, reckless, unlawful, or improper assembly, maintenance, charging, modification, storage, transport, or use of any product.

23. Binding Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

23.1 Agreement to Arbitrate

Except for disputes that qualify for small claims court and claims seeking temporary or preliminary injunctive relief to protect intellectual property or confidential information, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, any communication between you and us, or any product or service purchased from us shall be resolved exclusively by final and binding arbitration on an individual basis.

This arbitration agreement is governed by the Federal Arbitration Act.

23.2 Informal Dispute Resolution

Before initiating arbitration, the claiming party must send the other party a written notice of dispute describing the nature of the claim, the factual basis, and the relief sought. You must send any notice of dispute to:

Pegasus Distribution LLC d/b/a Dirwin Bike
Attn: Legal Notice
PO Box 47018
Chicago, IL 60647
Email: info@dirwinbike.com

The parties agree to attempt in good faith to resolve the dispute informally for at least thirty (30) days after notice is sent before commencing arbitration.

23.3 Arbitration Rules and Forum

The arbitration shall be administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules then in effect, except as modified by these Terms. If AAA is unavailable, the parties shall mutually select another nationally recognized arbitration provider.

Unless the parties agree otherwise, the arbitration shall be conducted in English and may be conducted by videoconference, telephone, written submissions, or in a mutually agreed location, as permitted by the applicable arbitration rules.

Judgment on the arbitration award may be entered in any court of competent jurisdiction.

23.4 Individual Claims Only; No Class Actions

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND DIRWIN BIKE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, PRIVATE ATTORNEY GENERAL, OR OTHER REPRESENTATIVE IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE ACTION OR PROCEEDING.

Unless both parties expressly agree otherwise in writing, the arbitrator may not consolidate more than one person’s claims and may not preside over any class, collective, consolidated, mass, or representative proceeding.

23.5 Small Claims Option

Either party may bring an individual claim in small claims court if the claim qualifies and remains on an individual, non-representative basis.

23.6 Opt-Out Right

You may opt out of this arbitration agreement by sending written notice of your decision to opt out to the mailing or email address listed above within thirty (30) days after you first accept these Terms. Your notice must include your full legal name, mailing address, email address, and a clear statement that you wish to opt out of the arbitration agreement. Opting out of arbitration will not affect the remainder of these Terms.

23.7 Severability

If any portion of this arbitration section is found unenforceable as to a particular claim or remedy, that claim or remedy shall proceed in a court of competent jurisdiction, and the remainder of this section shall remain enforceable to the fullest extent permitted by law. If the class action waiver is found unenforceable as to all or part of a dispute, then that dispute shall proceed in court and not in arbitration.

24. Governing Law and Venue

Except to the extent preempted by the Federal Arbitration Act or other applicable federal law, these Terms and any dispute arising out of or relating to these Terms, the Site, or any product or service shall be governed by the laws of the State of Illinois, without regard to its conflict-of-laws rules.

To the extent a dispute is permitted to proceed in court rather than arbitration, the exclusive venue for such dispute shall be the state courts located in Kankakee County, Illinois, or the federal court having jurisdiction over that county, and each party consents to the personal jurisdiction of those courts.

25. Limitation Period

To the maximum extent permitted by applicable law, any claim arising out of or relating to the Site, these Terms, or any product or service must be brought within one (1) year after the claim arose, or such claim is permanently barred. This section does not apply where prohibited by law.

26. Electronic Communications

You agree that we may provide disclosures, notices, agreements, policies, records, and other communications to you electronically, and that such electronic communications satisfy any legal requirement that such communications be in writing, to the extent permitted by law.

27. Termination

These Terms remain effective unless and until terminated by either you or us. You may stop using the Site at any time. We may suspend or terminate your access to the Site, refuse service, cancel orders, or deactivate your account at any time, with or without notice, if we believe you have violated these Terms, applicable law, or our policies, or if we determine such action is necessary to protect our rights, systems, users, or business interests.

Any obligations and liabilities incurred before termination, and any provisions that by their nature should survive termination, shall survive, including provisions relating to ownership, intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law.

28. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remainder of the Terms shall remain in full force and effect.

29. No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

30. Assignment

You may not assign, transfer, or delegate any rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction.

31. Entire Agreement

These Terms, together with any policies or other documents expressly incorporated by reference, constitute the entire agreement between you and us regarding your use of the Site and supersede all prior or contemporaneous communications, proposals, understandings, and agreements relating to the Site.

32. Contact Information

Questions about these Terms should be sent to:

Pegasus Distribution LLC d/b/a Dirwin Bike
PO Box 47018
Chicago, IL 60647
Email: info@dirwinbike.com