FAQ

Ordering and Shipping

Frequently Asked Questions - You can find the full Shipping Policy here.

No, we only ship to the lower 48 states in the US.

We currently only ship to the US.

Yes, we offer free shipping to orders in the US.

It will only take 3-7 business days. For more information, please take a look at our shipping policy.

No, you will have to do some basic assembling. Watch our assemble videos for reference.

Yes, you can purchase an extra battery here

Dirwin Bicycles

Question about the Dirwin bikes and Seeker All-Terrain Electric Bbicycles

No, you can not charge the battery by pedaling.

Not for Dirwin e-bikes

Yes, you can ride your Dirwin e-bike as a normal bicycle

Yes, all Dirwin e-bikes come with a 24-month warranty, after extending the warranty for another 12 months by accomplishing your purchase info.