FAQ

All of our e-bikes ship with the following items:

- Your brand new Dirwin e-bike

- Battery and charger (Pioneer Plus and Pacer Plus models include 2 chargers for dual battery charging)

- Multi-purpose tool to assist with assembly

- FREE Dirwin baseball cap

It varies per model, but Dirwin e-bikes can support a range from 30 to 90 miles on a single charge depending on the model, terrain and level of pedal assist used.

Pioneer: 23 MPH, Pioneer Plus: 28 MPH, Pacer Lite: 26 MPH, Pacer: 25 MPH, Pacer Plus: 28 MPH, Voyager: 26 MPH, Caravan: 15 MPH

The Pioneer models feature 4 inch deep tread, fat tires. They are off road e-bikes with a 750 Watt motor that is ideal for any terrain. The Pacer models feature 2 inch commuter tires. They are commuter e-bikes with a 500 Watt motor and lighter frame that's designed for urban and suburban riders.

Pioneer: Class 2

Pioneer Plus: Class 3

Pacer Lite: Class 3

Pacer Plus: Class 3

Voyager: Class 3

Caravan: Class 2

NOTE: All Dirwin e-bikes can be adjusted to be class 1 using the standard bike settings

Yes, you can purchase an extra battery for all Dirwin ebike models

No, you can not charge the battery by pedaling. To charge a Dirwin e-bike battery, you will need to use the battery charger that was provided with your e-bike purchase.

Dirwin e-bikes ship as class 2 or 3, so you do not need a license to operate one.

Yes, you can ride your Dirwin e-bike as a normal bicycle, however, due to the sturdy aluminum alloy frames on every Dirwin e-bike, most users prefer to use either the pedal assist or throttle when riding.

Yes, all Dirwin e-bikes come with a 24-month warranty, after extending the warranty for another 12 months by filling out our warranty extension form after purchase.

Yes! All of Dirwin's electric bikes are both UL 2271 (battery) and UL 2849 (electrical system) certified for maximum safety and prevention against dangerous battery fires and malfunctions.

Torque Sensor:

How It Works: Measures the force or pressure applied to the pedals. The harder you push, the more assistance the motor provides. It's responsive and delivers power proportional to your effort.

Riding Experience: Feels more natural and smooth, as the power output closely matches the rider's pedaling effort. It’s great for those who want a bike that feels like a traditional bicycle but with extra power.

Ideal For: Riders who want precise control over their power output, such as those navigating varied terrain or using the bike for exercise.

Cadence Sensor:

How It Works: Measures the rotation of the crank (pedal speed) rather than the pressure applied. As long as the pedals are turning, the motor provides a pre-set level of assistance, regardless of how hard you're pedaling.

Riding Experience: Provides a more consistent power output but may feel less responsive.

Ideal For: Riders who prefer a more straightforward system, often at a lower cost, and those using their e-bike for casual commuting or leisurely rides where fine control over power isn’t as critical.

Yes! All orders include FREE shipping within the US (excluding AK and HI).

Every Dirwin e-bike ships from our US distribution centers and can be delivered in just 3-5 business days! For more information, please visit our shipping policy.

Dirwin e-bikes require minor assembly (handlebars, front wheel, pedals, and seat) out of the box, but can be assembled in less than 30 minutes with no additional tools required*. Be sure to check out our helpful assembly videos before getting started!

Every Dirwin e-bike purchase includes FREE assembly at your favorite local bike shop. Enter your shipping address on the Checkout page and select your favorite or nearest bike shop in the list of available options. We'll ship your new e-bike to the selected shop for assembly and notify you when it's ready for pickup. That's it!

*Note: The Caravan cargo bike requires additional assembly. We strongly recommend opting into our FREE assembly option.

Every Dirwin e-bike purchase includes FREE assembly at your favorite local bike shop. Dirwin's assembly program allows you to have your new Dirwin e-bike shipped to any bike shop in the US.

To get started, add your bike to the shopping cart and proceed to the Checkout page. Enter your shipping address on the Checkout page and select your favorite or nearest bike shop in the list of available options. Once the order is placed, we'll ship your new e-bike to the selected shop for assembly and notify you when it's ready for pickup!

No, we currently only ship within the 48 continental US states

We currently only ship to the US, but have plans to expand to Canada in the future.