All of our e-bikes ship with the following items:

- Your brand new Dirwin e-bike

- Battery and charger (Pioneer Plus and Pacer Plus models include 2 chargers for dual battery charging)

- Multi-purpose tool to assist with assembly

- FREE Dirwin baseball cap

It varies per model, but Dirwin e-bikes can support a range from 30 to 90 miles on a single charge depending on the model, terrain and level of pedal assist used.

Pioneer: 23 MPH, Pioneer Plus: 28 MPH, Pacer Lite: 26 MPH, Pacer: 25 MPH, Pacer Plus: 28 MPH, Voyager: 26 MPH, Atlas: 15 MPH

The Pioneer models feature 4 inch deep tread, fat tires. They are off road e-bikes with a 750 Watt motor that is ideal for any terrain. The Pacer models feature 2 inch commuter tires. They are commuter e-bikes with a 500 Watt motor and lighter frame that's designed for urban and suburban riders.

Pioneer: Class 2

Pioneer Plus: Class 3

Pacer Lite: Class 3

Pacer Plus: Class 3

Voyager: Class 3

Atlas: Class 2

NOTE: All Dirwin e-bikes can be adjusted to be class 1 using the standard bike settings

Yes, you can purchase an extra battery for all Dirwin ebike models here

No, you can not charge the battery by pedaling. To charge a Dirwin e-bike, you will need to use the battery charger that was provided with your e-bike purchase.

Dirwin e-bikes ship as class 2 or 3, so you do not need a license to operate one.

Yes, you can ride your Dirwin e-bike as a normal bicycle, however, due to the sturdy aluminum alloy frames on every Dirwin e-bike, most users prefer to use either the pedal assist or throttle when riding.

Yes, all Dirwin e-bikes come with a 24-month warranty, after extending the warranty for another 12 months by filling out our customer registration form after purchase.

Yes! All of Dirwin's electric bikes are both UL 2271 (battery) and UL 2849 (electrical system) certified for maximum safety and prevention against dangerous battery fires and malfunctions.

Torque Sensor:

How It Works: Measures the force or pressure applied to the pedals. The harder you push, the more assistance the motor provides. It's responsive and delivers power proportional to your effort.

Riding Experience: Feels more natural and smooth, as the power output closely matches the rider's pedaling effort. It’s great for those who want a bike that feels like a traditional bicycle but with extra power.

Ideal For: Riders who want precise control over their power output, such as those navigating varied terrain or using the bike for exercise.

Cadence Sensor:

How It Works: Measures the rotation of the crank (pedal speed) rather than the pressure applied. As long as the pedals are turning, the motor provides a pre-set level of assistance, regardless of how hard you're pedaling.

Riding Experience: Provides a more consistent power output but may feel less responsive.

Ideal For: Riders who prefer a more straightforward system, often at a lower cost, and those using their e-bike for casual commuting or leisurely rides where fine control over power isn’t as critical.

Yes! All orders include FREE shipping within the US.

Every Dirwin e-bike ships from our US distribution centers and can be delivered in just 3-5 business days! For more information, please visit our shipping policy.

Dirwin e-bikes require minor assembly (handlebars, front wheel, pedals, etc.) out of the box. Be sure to check out our helpful assembly videos before getting started!

Note: The Atlas Cargo Ebike requires additional assembly. We recommend using the FREE assembly option on every Atlas bike purchase. If an assembly option is not available near you, contact us via the onsite chat or email at customerservice@dirwinbike.com and we will coordinate the assembly for you!

Dirwin has partnered with Velotooler to offer FREE ($150 value) assembly on every e-bike purchase!

If you're located in an area near one of our assembly providers, Dirwin will arrange the assembly service for you and cover the cost. Once your new Dirwin e-bike is delivered, a professional mechanic will come to your location and assemble the bike for you. All you need to do is sit back and wait for your perfect Dirwin e-bike to be assembled and ready to ride.

If you're located in an area that does not offer at home assembly, you can choose to have your bike assembled for FREE at one of our 150+ certified Dirwin dealers.

If you're located where neither option is available just contact us through the onsite chat or by emailing customerservice@dirwinbike.com and the Dirwin team will find an assembly provider near you!

1. Check your availability by clicking the "Check Availability" link on any of the Dirwin e-bike product pages.
2. In the popup, click "Check price and availability"
3. Enter your address and click "Check" to see if there's an assembly provider near you!
4. If assembly is available, add your Dirwin e-bike to your cart and proceed to checkout
5. Select the assembly shipping option at checkout and once the order is confirmed an assembly provider will email you to setup an appointment

No, we currently only ship within the 48 continental US states

We currently only ship to the US, but have plans to expand to Canada in the future.