Returns Policy

BIKE RETURNS | UNITED STATES AND CANADA

Fees

Dirwin Bike returns are FREE within 15 days from delivery only in the U.S

For returns from Canada, we charge $100 USD for the shipping and an additional 25% restocking fee of the total price of the order.

Requirements for Return Procedure

  1. You are entitled to a free return if the product is not defective or damaged. To start the return procedure please contact Dirwin at customerservice@dirwinbike.com within 15 days. After 15 have passed from receiving the delivery Dirwin does not accept returns.
  2. To qualify for the return the bike should have been driven less than 15 miles, which must be proven by the LCD screen mileage counter. 
  3. The bike must be in good-as-new condition. No scratches, wear, dirt, odor, or other signs of use. All items received by the customer must be in the original Dirwin packaging.
  4. Written Approval Prior to the Return from Dirwin is required. Any unauthorized returns are not accepted. Returning a Bike without Dirwin’s prior consent means risking losing the bike. If you accidentally sent the Bike to us without consent you must bear the shipping fee to get it returned to you.

If these conditions are not met Dirwin bike will not accept returns but you will of course be able to enjoy our 24-month Hassle-free Warranty.

Note that the free return only includes the bike other products such as accessories, special orders, gift items or used items sold by Dirwin are not covered by the free return policy.

Shipping procedure

For accepted returns, Dirwin will provide you the authorization and shipping labels. Please Ship the bike only after receiving these details from Dirwin. After shipping a return please provide us with the tracking-number of the delivery.

Upon receiving your return Dirwin will organize a return or refund the purchase amount to you within 2 business days. If you do not receive the return after 2 days from approval please check your bank and credit card accounts since it might take some time before the refund shows on your account. If after checking your account you don’t see the return please contact us at sales@dirwinbike.com and we will be glad to help solve the issue.

7-Day Satisfaction Guarantee for the Purchase In-store

If the consumer is not satisfied with the Dirwin e-bike purchased in-store, the consumer may return it to the dealer within 7 days since the purchase day to refund, in condition that:

  • The ebike is not damaged, scratch free and missing any parts.
  • The ebike must have less than Fifteen (15) miles on the odometer.
  • All the items with the ebike (charger, keys, other hardware, etc.) must be returned together in good condition.


Dealer and Dirwin Bike will refuse any return if bike has more than 15 miles on the odometer, has scratches or missing parts.